1. About These Terms
These Terms of Service ('Terms') govern the relationship between HomeShield Roofing & Insulation ('HomeShield', 'we', 'us', 'our') and any individual or business ('Customer', 'you', 'your') who requests, books, or receives services from us.
By requesting a quote, accepting a written estimate, or instructing us to proceed with any work, you agree to be bound by these Terms. Please read them carefully before engaging our services.
HomeShield Roofing & Insulation operates across Dorset and Hampshire, United Kingdom.
Contact:
Email: harrison.homeshield@gmail.com
Phone: 07767 779836
2. Our Services
HomeShield Roofing & Insulation provides the following services to residential and commercial customers:
- Roof repair, replacement, and installation
- Insulation installation (loft, cavity wall, and related)
- Flat roofing and pitched roofing works
- Guttering, fascia, soffit, and drainage installation and repair
- Emergency roof repairs
- Property maintenance works related to the above
The specific scope of work will be confirmed in writing via a quote or estimate prior to commencement. We reserve the right to decline any enquiry at our discretion.
3. Quotes and Estimates
3.1 Provision of Quotes
All quotes are provided free of charge following an initial survey or assessment of the property. Quotes are valid for 30 days from the date of issue, unless otherwise stated in writing.
3.2 Quote Accuracy
Quotes are based on information available at the time of assessment. If, during the course of work, we discover additional defects, structural issues, or other conditions not visible during the initial survey, we will notify you in writing and agree a revised price before proceeding with any additional work.
3.3 Acceptance of Quote
A quote is accepted when you provide written or verbal confirmation to proceed, or when you sign and return the quote document. Acceptance constitutes a binding agreement to pay the quoted price in accordance with these Terms.
4. Booking and Scheduling
Following acceptance of a quote, we will agree a start date with you. Whilst we endeavour to keep to agreed dates and timescales, the following may affect scheduling:
- Adverse weather conditions (particularly relevant for external roofing work)
- Access issues at the property
- Supply delays for materials
- Unforeseen structural issues discovered during work
We will communicate any delays to you as early as possible. We do not accept liability for losses arising from reasonable scheduling changes.
5. Customer Responsibilities
You agree to:
- Ensure safe and reasonable access to the property and the areas where work is to be carried out
- Clear the work area of personal belongings, vehicles, or obstructions prior to our arrival, where instructed
- Notify us of any known hazards, structural concerns, or issues with the property before work begins
- Ensure that any third-party permissions (e.g. landlord consent, planning permission, party wall agreements) are obtained before we commence work
- Provide access to water and electricity where reasonably required for the execution of work
Failure to fulfil these responsibilities may result in delays or additional charges, for which HomeShield will not be liable.
6. Payment Terms
6.1 Pricing
All prices are stated in Pounds Sterling (GBP) and are inclusive of VAT where applicable. HomeShield will confirm whether VAT applies at the time of quoting.
6.2 Payment Schedule
Unless otherwise agreed in writing:
- A deposit of up to 50% of the total quoted price may be required prior to commencement of work
- The balance is due upon completion of the work, before our team leaves site
- For larger projects, staged payments may be agreed in writing in advance
6.3 Methods of Payment
We accept payment by bank transfer, debit card, credit card, and cash. Payment details will be confirmed on your invoice.
6.4 Late Payment
If payment is not received within 14 days of the due date, we reserve the right to charge interest at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, and to pursue recovery of the debt through appropriate legal channels.
6.5 Withholding Payment
Customers must not withhold payment due to minor snagging items that do not affect the functionality or safety of the work. Where snagging is identified, we will address it promptly following notification.
7. Cancellation and Rescheduling
7.1 Cancellation by You
If you wish to cancel a booked job, please notify us as soon as possible. The following applies:
- Cancellation with more than 48 hours notice: No charge, deposit refunded in full
- Cancellation with less than 48 hours notice: We reserve the right to retain the deposit to cover lost scheduling time and any materials ordered specifically for your job
- Cancellation after work has commenced: You will be charged for all work completed and materials purchased to that point
7.2 Cancellation by HomeShield
We reserve the right to cancel or reschedule bookings in exceptional circumstances, including severe weather, illness, or events outside our reasonable control. In such cases, we will provide as much notice as possible and arrange an alternative date at your convenience.
8. Quality of Work and Workmanship Guarantee
We take pride in delivering high-quality roofing and insulation services. All work is carried out by skilled tradespeople using appropriate materials.
We offer a workmanship guarantee on all completed work as follows:
- Roofing repairs and installations: 10 years workmanship guarantee
- Insulation installations: 10 years workmanship guarantee
- Guttering and fascia/soffit work: 10 years workmanship guarantee
This guarantee covers defects in workmanship only and does not cover:
- Damage caused by extreme weather events, acts of nature, or circumstances beyond our control
- Damage caused by third parties or alterations made to our work by others
- Normal wear and tear
- Pre-existing structural defects not identified during our survey
Manufacturer warranties on materials are separate and subject to the terms of the relevant manufacturer.
9. Materials
Unless otherwise agreed, we will source and supply all materials required to complete your job. We use reputable suppliers and fit materials appropriate to the specification agreed.
Any materials specified by the customer must be agreed in advance in writing. We cannot accept responsibility for the quality or suitability of customer-supplied materials.
Unused materials that were purchased specifically for your job remain the property of HomeShield unless otherwise agreed.
10. Liability and Limitation
10.1 Our Liability
HomeShield accepts liability for:
- Direct loss or damage caused by our negligence or breach of these Terms
- Accidental damage caused by our team during the course of work, up to the value covered by our public liability insurance
10.2 Exclusions
We do not accept liability for:
- Loss of income, profits, business opportunity, or any indirect or consequential losses
- Damage caused by pre-existing defects or conditions not identified during our survey
- Loss or damage resulting from extreme weather, flooding, or other force majeure events
- Damage caused by failure of the property structure not attributable to our work
10.3 Insurance
HomeShield Roofing & Insulation holds Public Liability Insurance. Details available on request.
10.4 Consumer Rights
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.
11. Complaints Procedure
We are committed to resolving any complaints promptly and professionally. If you are unsatisfied with any aspect of our service, please follow the process below:
- Step 1: Contact us directly at harrison.homeshield@gmail.com or 07767 779836 with details of your complaint
- Step 2: We will acknowledge your complaint within 2 working days
- Step 3: We will investigate and provide a written response within 10 working days
- Step 4: Where a remedy is required, we will agree a course of action with you in writing
If we are unable to resolve the complaint to your satisfaction, you may seek independent dispute resolution through a relevant trade body or the Citizens Advice Bureau.
12. Health and Safety
HomeShield operates in compliance with applicable health and safety legislation, including the Health and Safety at Work Act 1974 and relevant construction regulations.
Customers must not interfere with, work around, or enter designated work zones whilst our team is on site. We may ask you to vacate certain areas of your property for safety reasons during the course of work.
Any health and safety concerns must be reported to our team leader immediately.
13. Photography and Marketing
We may take photographs or videos of work completed at your property for the purposes of quality assurance and marketing. Where images feature your property externally, no personally identifiable information will be published without your consent.
If you do not wish for images of your property to be used in our marketing, please notify us in writing before work commences.
14. Data Protection
We process personal data in accordance with our Privacy Policy, which is available separately. By engaging our services, you acknowledge that we will handle your data in accordance with UK GDPR and applicable data protection legislation.
A copy of our Privacy Policy is available upon request.
15. Governing Law
These Terms are governed by and construed in accordance with the law of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Changes to These Terms
We reserve the right to update these Terms from time to time. Updated Terms will be published on our website and apply to all new bookings from the date of publication. Terms in force at the time of your booking apply to that job.
17. Entire Agreement
These Terms, together with any written quote or estimate provided by HomeShield, constitute the entire agreement between the parties in respect of the services to be provided. They supersede all prior representations, discussions, or informal agreements.
HomeShield Roofing & Insulation | Dorset & Hampshire
harrison.homeshield@gmail.com | 07767 779836